Building better processes helps build better infrastructures

Challenges faced

• Unreliable manual processes. IT wasted many hours setting up special email accounts to trigger all works, which was time-consuming and decreased productivity.

• Difficulty in handling complex processes. The implementation team struggled to manage complex processes using the existing system of emails and spreadsheets.

• Hard to track and process issues. Process admins had to log issues manually on spreadsheets and track them over hundreds of emails.

Solution

Michael Casamento, the Director of Process and Procedure at RENU Contracting and Restoration, stumbled upon Kissflow during a web search. He was looking for an automation tool to handle workflows associated with suppliers billing the company incorrectly, tracking incorrect/defective items, and installation-related quality control issues.  

Michael chose Kissflow because of its features, ease of use, and value for money. He was impressed by how quickly and easily a complex process could be input into Kissflow utilizing its well-designed user interface.

RENU Contracting and Restoration began building workflows for the check requests process and processing merchandise returns to suppliers. They experienced their first win when managers could accurately track complex processes from start to finish. Soon, they moved on to automate other operations, such as claims processing consisting of three separate processes, debit memo processing, and maintenance requests for vehicles and equipment. 

Today, Kissflow has become an essential tool used to manage many of RENU’s critical processes and is well-liked by managers and end users. “The user experience keeps getting better and better. Developing in Kissflow is relatively straightforward, and the user interface is great. The company is very responsive to input from its community and eager to make improvements.”

Michael expressed his love for Kissflow’s well-designed user interface, which has dramatically reduced the time it takes to create new processes and workflows. He added that integrating with other apps via Zapier has proven beneficial for specific operations.

Results

RENU Contracting and Restoration was elated about achieving the following results with Kissflow:

• Enhanced productivity

• Time saved in process creation

• Increased accountability

• Minimal development time

• Improvement in the end-to-end trackability of processes

Michael says he feels confident when approached by managers that Kissflow can handle any complex process with ease. The company’s next plan is to build an on/off-boarding process in Kissflow.