Eliminate information errors with automation

Challenges faced

• Manual processes. Employees used emails, forms, and spreadsheets to manage processes. They struggled to track and maintain customer and supplier information.

• Information redundancy. Lima Cargo lacked a single source of truth, which caused duplication of information. The information was also prone to errors.

• Communication gap. Communication with customers and suppliers was delayed since the information was hard to track.

Solution

Once they implemented Kissflow, Lima Cargo City could track all their processes with real-time updates and communicate them with customers and suppliers via Kissflow. This boosted customer satisfaction.

While talking about Kissflow’s role in Lima Cargo’s internal operations, Kevin said that Kissflow was so integral that all their end-to-end processes were automated and managed using Kissflow. He added that Kissflow’s flexibility and low learning curve helped quickly streamline all their processes.

Some of the processes that Lima Cargo could automate and streamline using Kissflow were:

• Budget management 

• Purchasing process 

• Safety permits management

• Maintenance management

Kevin shared that Kissflow made migrating from manual work to efficient, automated processes extremely easy. It was so flexible and easy to use that employees quickly adopted the tool.

When asked what he loves about Kissflow, Kevin shared that he loved Kissflow’s user-friendly interface, which made it easy for all employees to use. He also found the mobile interface useful as it helped field workers interact with the platform. But most of all, he valued the efficient and flexible support that Kissflow offered.

Kevin added that choosing Kissflow was the right decision for Lima Cargo. He said, “Today, we can say that we made the right decision in continuing to configure new processes in Kissflow. This will allow us to maintain our vision of continuous improvement for the benefit of our customers, employees, suppliers, shareholders, and community. “

Results

With Kissflow, Lima Cargo City achieved the following results:

• Increase in customer satisfaction

• End-to-end process traceability

• Information accuracy and timely real-time updates

After two years with Kissflow, Lima Cargo City plans to keep setting up new processes as part of its continuous improvement policy to meet stakeholders' expectations. They also aim to send the information in real-time to their database for further analysis.